Refund policy

Return & Refund Policy

Last updated: February 15, 2025

Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be: ✔ In the same condition as received
✔ Unworn or unused
✔ With tags
✔ In its original packaging
✔ Accompanied by the receipt or proof of purchase

Returns should be sent to the address provided by our customer service team. Please contact us at customer@pawgadgetstore.com before sending any returns.

If your return is accepted, we will: ✅ Send you a return shipping label
✅ Provide instructions on how and where to send your package

⚠ Items sent back to us without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if: 🔹 The item is defective
🔹 The item is damaged
🔹 You received the wrong item

We will evaluate the issue and make it right.

Exceptions / Non-Returnable Items

🚫 Certain types of items cannot be returned, including:

  • Perishable goods (e.g., food, flowers, plants)
  • Custom products (e.g., special orders, personalized items)
  • Personal care items (e.g., beauty products)
  • Hazardous materials, flammable liquids, or gases

❌ Sale items and gift cards are non-refundable.

If you have questions about your specific item, please contact us at customer@pawgadgetstore.com.

Exchanges

To exchange an item, first initiate a return request. Once your return is approved, place a new order for the item you prefer. This ensures faster processing and avoids delays.

European Union 14-Day Cooling-Off Period

If your merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. ✔ Your item must meet the same return conditions stated above.
✔ You must provide proof of purchase.

Refunds

💰 Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
✅ If approved, your refund will be processed within 10 business days to your original payment method.
⚠ Please note that refund processing time may vary and can take up to 10 business days depending on your bank or payment provider.

⏳ If you haven't received your refund within 15 business days after approval, please reach out to our support team at customer@pawgadgetstore.com with your order details for further assistance.