Shipping Policy

Last updated: February 16, 2025

Processing Time

• All orders are processed within 2-5 business days (excluding weekends and holidays).
• Once your order has been processed, you will receive a confirmation email with tracking information.

Shipping Times & Costs

We currently ship to the United States and Canada. Estimated delivery times and shipping costs are as follows:

United States

• Standard Shipping (5-8 business days) – $4.99
• Expedited Shipping (2-4 business days) – $9.99
• Free Shipping – Available on orders over $50.00

Canada

• Standard Shipping (7-12 business days) – $6.99
• Expedited Shipping (3-6 business days) – $12.99
• Free Shipping – Available on orders over $50.00

📌 Shipping costs are calculated at checkout based on your selected shipping method.

Order Tracking

• Once your order has been shipped, you will receive a tracking number via email.
• You can use this tracking number to monitor your shipment’s status.

Delayed or Lost Shipments

• If your order is delayed or lost, please contact us at customer@pawgadgetstore.com.
• We will work with our suppliers to resolve the issue as quickly as possible.

Incorrect Address or Failed Delivery

• If an incorrect address is provided or if a delivery attempt fails, the package may be returned to the supplier.
• In such cases, additional shipping fees may apply for reshipping.
• Please double-check your shipping details before placing an order.

International Shipping

🚫 We currently ship only within the USA and Canada. We do not offer shipping to other international destinations at this time.

Customs & Duties (For Canada Orders)

• Customers in Canada are responsible for any applicable import taxes, duties, or clearance fees.
• Customs policies vary by country, so please check with your local customs office for more details.

For any shipping-related inquiries, please email us at customer@pawgadgetstore.com.